Refund Policy

The Financial Playbook offers a 14-day money-back guarantee on membership purchases. If you are not satisfied with your CreditTrack membership, you may request a full refund within 14 days of your order date.

Every new membership starts with a 3-day free trial. Nothing is charged during the trial, so there is nothing to refund if you cancel before it ends. If your trial converts and you change your mind, the 14-day guarantee above applies from the date of that first charge.

How to request a refund

Refunds are processed by our payment provider and reseller, Paddle.com, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net with the email address you used at checkout, or contact us at info@credittrack.co and we will help you arrange it. Refunds are returned to the original payment method; timing depends on your bank or card issuer.

Renewals and cancellations

Memberships renew automatically until cancelled. You can cancel at any time from Settings → Membership & billing, and you keep full access until the end of the period you have already paid for. Cancelling stops future charges; it does not by itself issue a refund for the current period, but you can still request one within the 14-day window above.

Annual memberships

Annual memberships are covered by the same 14-day money-back guarantee from the date of the order or renewal.

Payment, billing, and refund mechanics are also governed by Paddle's Refund Policy and our Terms & Conditions.